We're committed to supporting the LGBTQ+ community. In honor of PRIDE, we're donating $25,000 to Family Equality. Learn more.

Enjoy complimentary domestic shipping on orders over $200.

Refund policy


We understand there may be occasions where you wish to return an item(s). We offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it and receive a refund. The refund does not include the shipping charged for sending the item(s) to you, or return shipping costs. Exclusions may apply as noted in the product description.

Return authorization must be obtained. Please email concierge@hotellobbycandle.com with your order number and reason for returning. We will send you a return authorization with shipping instructions. Please note that we do not offer free returns at this time.

Merchandise may not be used. All packaging and inserts must be in tact. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements.

We recommend shipping your return with tracking (and insurance) to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).

Please allow up to 10 business days to process your return.

You can always contact our concierge for any return question by emailing concierge@hotellobbycandle.com. 

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Items that appear used or worn upon inspection are not eligible for a refund.

 

Damages and issues

Candles should be stored in a cool dry place and shipping boxes shouldn't be left unopened for longer than a few days to avoid damage. Please contact us immediately if you believe the item is defective, is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Please email concierge@hotellobbycandle.com with your order number and a photo of your damaged product as well as an explanation of the issue. If available, your product will be replaced immediately. If your product is out of stock, we will refund your purchase.

 

Exchanges


Unfortunately we are not able to offer free exchanges at this time.

 

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