Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.
We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer.
Hotel Lobby Candle currently ships orders with FedEx, UPS, or USPS. Express shipments are handled by FedEx with 2-Day service. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so.
Once a package has left our fulfillment center, Hotel Lobby Candle cannot be held accountable for lost or stolen packages.
We do not recommend shipping to a PO Box as some carriers (including USPS) sometimes experience difficulty making the delivery which could potentially result in the loss of goods. Shipments to PO Boxes may also take longer to deliver on average than shipments made by ground or express service. Hotel Lobby Candle will not be responsible for lost packages shipped to PO Boxes.
Packages that are returned to our warehouse for any reason which you would like re-sent will incur an additional shipping fee.
If you require a change of address once the package is in route we will do the best to accommodate you, however there will be an $18 fee to do so. This fee is charged to us by the carrier and unfortunately cannot be waived.
Note to International residents: All international shipments are final sale and Hotel Lobby Candle is not responsible for import duties and taxes charged by your respective government.
If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. If they are unable to assist, please email us at firstname.lastname@example.org so we can do all that we can to help.
In cases where your package is marked as delivered but you have note received it, it may be helpful to check with your neighbors as packages are frequently delivered to the wrong addresses within a few blocks.
If your product has been damaged in shipment please take photos of the damage to the box and product and reach out to us so we can replace your item(s) and begin a claim.